Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Blocked daughters phone as lost…. Found so unblocked but now she has no service

Help! Daughter is in uni resort away from home. we thought her phone was lost so blocked it and ordered a new sim, phone was found and phones o2 to unblock but it has no service! Is this because we have to wait for new sim?

Resolved! Pen support on the galaxy book pro?

My galaxy book pro clearly stated that it has pen support, but I can't find any evidence of any pen that works.

Resolved! A52 Samsung screen flickering and freezing

Hi both my mine and my husband's new A52 phones have the same fault - the screen flickers from the bottom up to approximately half way with vertical lines and freezes. We have tried rebooting etc but the fault still occurs. Sometimes it is when a cal...

Data

I have unlimited data but it’s always slow, why is it so unrealisable? Im always restarting my phone to try and get it working and it’s becoming a massive pain as I need my data constantly for work.

Resolved! Managing extras on my account

Why am I unable to 'turn off' my extra from auto-renew?

Resolved! Can I change my number I have rang o2 and can’t get through unless it’s an emergency

I want to change my number can you please tell me how ?

Side confirm buttons

Does anyone know why I cannot use my side buttons on iPhone XR to confirm app downloads and purchases?, I’ve tried everything for resents to turning the various buttons on and off and nothing works, it keeps asking me for my Apple ID whereas before I...

Resolved! My o2 bill

I have changed to a sim only contract and just paid of my last bill for my previous contract. Can you tell me when my next bill is due and why I’m paying more on my first payment and can you also check that my bill is £26 per month

Resolved! Disney + says I’m not subscribed

I signed up for 6months of Disney plus in august as an extra when I upgraded but just tried to log in and it says I’m no longer subscribed

Resolved! When will my old number port across

Got new sim yesterday - just moved to O2 - gave the PAC number at registration .but still no update on when my number will port across and it’s causing havoc with contacts and I may need to cancel this contract if it doesn’t transfer today

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