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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Log in

Hi there can’t log into my o2 account can you help

Kilian1 by Level 1: Joiner
  • 173 Views
  • 2 replies
  • 0 kudos

Using phone abroad for first time

Can anyone help please, I am due to travel to Italy on Friday - do I need to activate anything on my account to ensure my phone will work?I had problems with my last provider EE when I first travelled. I called customer services yesterday but i am no...

KCB by Level 1: Joiner
  • 218 Views
  • 3 replies
  • 0 kudos

Travelling abroad

Please could someone please contact me regarding travelling abroad and also my bill

Jane18 by Level 1: Joiner
  • 189 Views
  • 2 replies
  • 0 kudos

Resolved! Esim

Please, I switched my SIM card to eSIM and I have not received it yet

Asmal by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

'Unknown' callers on new SIM card

I recently switched to O2 from Plusnet and only got it to work by using a 4G SIM card instead of a 5G SIM card, using a Huawei P30 Pro. But now all callers apper as 'Unknown' (nor do they appear with their phone number), even if they are in my addres...

Wi-Fi calling

Can’t turn Wi-Fi or 4g calling on

Split by Level 1: Joiner
  • 253 Views
  • 3 replies
  • 0 kudos

Signing in to My 02 account

When I try to sign in to My 02 account it asks me to download ….this never happened before and seems to coincide with notification od D/D system

Kk4444 by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

My account was set up on a non existent email

Hello, I have recently received an O2 SIM card from virgin media but they have used an email that does not exist so I am unable to log on to my O2 account to see any bills and would like to know if there is a way to change this as I would like to get...

Munson1 by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos