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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2855 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5027 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15723 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8034 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7421 Views
  • 6 replies
  • 0 kudos

Resolved! Call history

I need my call history from 27/7/23 - 1/8/23. Where and how can I get it? Thanks

izzyhazel by Level 1: Joiner
  • 572 Views
  • 9 replies
  • 0 kudos

O2 network in Clevedon, North Somerset

I have just been moved from Virgin to O2. I live in Clevedon and the data coverage is terrible. My phone shows 3G most of the time and i am unable to load youtube or even newspaper text. The coverage map shows comprehensive 3 and 4G for most of Cleve...

Paul431 by Level 1: Joiner
  • 408 Views
  • 5 replies
  • 0 kudos

esim or real sim

I called o2 yesterday to ask about poor mobile phone reception and the networks inability in my location to make a normal phone callI suggested that you should allow me to cancel my contract and give me a PAC code as the service provided by o2 is not...

tundish by Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

Orders disappeared

Good morning, It appears that my order for the iPhone 15 pro Max ( in theory ) due tomorrow have disappeared...along with my previous orders. So cannot track progress of my current order. Was working yesterday but today, page displays technical error...

Access to my online account

I want to be able to access my online account and have a username and password but every time it wants to send me a text verification code. I want it to send me an email verification code

SPC1717 by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Track your order section of my O2

The track your order section of my O2 has been like this since yesterday afternoon. Any staff in the community can get it looked at? X (Twitter) has complaints also

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Benlfc by Level 6: Acolyte
  • 874 Views
  • 5 replies
  • 0 kudos

Resolved! Safe search

I can’t remove safe search. I’m over 18, account holder on pay as you go sim. I’ve got My02 app ,been through google and can’t find any way of removing it?

Mitch2 by Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos