Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Virgin mobile customer service assured me that this wouldn’t happen but it did. I am currently working abroad and being concerned about their guidelines on the switch I gave them a ring. I was told that if my scheduled switch to O2 didn’t work that t...
I changed my tariff yesterday and chose 6 months Disney+ for free as an extra. Everything was confirmed and I received an text asking me to active my extra. But when I click on it and log into Disney+, it says my subscription has ended, and prompts m...
I have not had a signal for over a week, I can connect to Wi-Fi and signal in area is fine and I’ve changed my sim but still can’t connect to 4G
Hello,I previously had an o2 sim only contract. On Friday 22nd September I got a new O2 pay monthly contract (new phone and tariff). I requested to keep my old number and was advised that the change would take place on Monday 25th. Since then I have ...
Hi, after unexpectedly losing my dad I will be spending some time at his house sorting out his estate. The mobile signal there has always been more or less non existent despite area checker saying no problems. I have tried going upstairs, going outsi...
Hi I’m new to o2 and had caused to use the chat/message function within the iOS app. having resolved the conversation I can’t seem to clear the history/chat. is this possible?
I am trying to activate an extra for Disney plus subscription. I have tried multiple times and keep getting the same error message when I click through to activate via the Disney website: "There was a problem activating your subscription. If the prob...
I'm trying to include my phone number in my account but I can't because it says that this Contact number already associated with another user.
Hi I contacted via app to inform O2 about my sons lost phone and to ask to lock the phone. Without calling me for further information they barred my phone. It’s now 3 days after informing them of their error and advised my phone would be unbarred wit...
I live at TN3 9JA and I haven't had signal for the last week. On Friday a mast went down and required repairs. It has been repaired now and I still have no signal.
