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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Changing network

I have recently received a new SIM from a different provider. I tried to install but was informed by phone is locked. I have tried to phone the customer service number but due to being automated I can not find the answer I need. I have tried logging ...

Lorna2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network

Hello, I called and spoke to an advisor, explaining an issue I was experiencing with wage for the month and how this impacted on me being able to make a payment on time. The advisor said my account would be placed on hold, but did not explain that I ...


i need to pay off my balance

sup22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Where are all the advisors?!

Trying to get in touch with ANYONE in O2 to discuss my latest upgrade and I've been through the cycle of option 2, then 5, then 7 (or whatever it is) five times being cut off each and every single time. Why is it so difficult to speak to an agent/adv...

Busy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Previous Bills

Please can you tell me how to access my Sept and Oct bills

Nzsuz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Hi I am trying to activate wifi calling on my new device but it won’t enable

HRG_103 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! phone won't make outgoing calls

I went over my monthly limit (thought I was making an international call via wifi but apparently not). I paid the overdue amount on Saturday - shown on my account - but my phone still won't make outgoing calls or pick up data (today is Monday).

HP1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlock phone

How do I unlock my phone to use on another network?

Lorna2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changed my old number to o2

Hi my old EE number has now changed to my o2 SIM card but now my I messages and FaceTime ect is still down as the O2 number. And not giving me the option to use my EE number now it’s moved to the O2 SIM card. How do I fix this?

Becky291 by Level 1: Joiner
  • 1 replies
  • 0 kudos