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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15897 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8095 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Connectivity overseas

Arrived in South Africa today and have no connectivity to any local network. On my 'Network and Internet' for Calls and SMS reads O2 (Temporarily unavailable) I arranged the travel bolt on before I started this trip... Help!

StephenC by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

All calls unknown number

Hi Ive recently upgraded to a galazy s23 and did a sim swap, bow Most of my calls are coming in as unknown numbers. I've tried calling 202 and the lovely lady didn't know how to help me. Been to the 02 shop. 3 people didn't know what to do. Messaged ...

Claire341 by Level 1: Joiner
  • 2295 Views
  • 12 replies
  • 0 kudos

Hiding my caller ID

I have a Moto e13 with O2. I have already set the phone to "Number hidden in outgoing calls", yet my number is still being displayed to everyone I call - including companies & people that I have never contacted beforeCan anyone help me withhold my ca...

Humbata by Level 1: Joiner
  • 820 Views
  • 5 replies
  • 0 kudos

Resolved! Firewall / Filtering Configurations for WiFi Calling?

I am an IT Technician working for a school. The school doesn't have a mobile signal (from any network) and therefore staff use the Wi-Fi calling feature on their devices. However, after they switched internet provider it is being blocked by the firew...

donna82 by Level 1: Joiner
  • 476 Views
  • 3 replies
  • 0 kudos

Data bolt on

hi, my mobile data has not been working for over 12 hours. I added a bolt on 4mg to my account last week but this does not appear to have been added, how do I get this data?

MW23 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

chat line

why isn't chat line available on my computer..?

Jorma by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Apple Watch code 106

Anyone know how to resolve code 106 error when trying to set up mobile service on Apple Watch SE please? Was originally pay monthly on Tesco (O2), then Virgin (O2), now moved to O2 proper and received the cellular version of watch as a birthday gift,...

Birdiefan by Level 1: Joiner
  • 795 Views
  • 5 replies
  • 0 kudos

PAC Transfer Into O2 - Major NIGHTMARE!

So 2 weeks ago purchased a new contract sim only with O2 this was setup. Needed to bring my personal number from EE into O2 and it hasnt been smooth sailing. I have to say something so simple has been overwhelming complicated process. Only up until n...

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Borse2023 by Level 1: Joiner
  • 423 Views
  • 2 replies
  • 0 kudos

iMessage and FaceTime activation issues

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. I have switched both off and restarted the device then switched back on but I get activation failure messages when I...

Evo_Lee by Level 1: Joiner
  • 33648 Views
  • 270 replies
  • 0 kudos