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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Number Porting

Why is it taking over 8 days and still my number hasn't been ported over? Each time I call CS they tell me a different time frame on how long it takes. First call told it takes 48 hours, second call told it takes a week, third call told there is a ba...

AWUK by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! View detailed bill

How do I view details of phone number charges?It does not appear anywhere on my account.

MOE1 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

My network signal is gone

My network was cut off. I wanted to upload but I couldn't. It asks for a postal code. I live in Turkey. It doesn't accept this postal code. Can you turn my network back on?but I couldn't. It asks for a postal code. I live in Turkey. It doesn't accept...

enes by Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

Phone not working abroad

We're currently on holiday in Italy & my husband's phone isn't working at all. He can't receive texts, or receive or make calls, however can receive texts. I've already been through some of the help & so tried switching from automatic to manual netwo...

Debsg86 by Level 1: Joiner
  • 451 Views
  • 3 replies
  • 0 kudos

Calls cutting in and out

Hi, for the last few months my phone cuts in and out of phone calls. Sometimes it just cuts in and out and sometimes it ends the calls. Can anyone help?

Lpitt by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos