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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! WiFi calling on Iphone 12 Pro Max

Please can you advise how I activate wifi calling. I have followed the procedure on my phone settings but it is advising to contact O2. Perhaps I just need another SIM card or firmware update. Any help would be appreciated Thanks

Resolved! Data use in United Arab Emirates

Hi, is there any tariff, sim, bolt on or other means available from o2 whereby I can use my UK allowances in the United Arab Emirates?Thanks.

Andy_66 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

Hello, I am a new customer with 02 and I took out a contract on 5 December and applied the discount of 25% which should ideally bring my monthly bill down to £41 a month, however I have just checked my account and I have been charged £49. Please can ...

JJQ by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! AirPods

If I purchase the new AirPods Pro as a gift for Christmas, can they be used with any phone. They’re not linked to mine through my account are they?thanks

Struggling to unlock old phone

I seem to be going round in circles trying to unlock an old business phone I purchased from my employer from the O2 network. I requested an unlatch code which when I entered it gave the response "SIM network PIN blocked. Enter SIM Network PUK". I req...

Karlos71 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Asphalt 9 legends £100 tokens redemption

Hi I have been looking everywhere for information on how to get/redeem the offer with the Sony Xperia 1 iii for £100 on asphalt 9 legends and cannot find any information anywhere...??? I have loaded the game up and there's nothing there. Can anyone p...

Resolved! No network coverage

My direct debit for o2 goes out of an account that I don’t use but always forget to change it over so I paid my bill yesterday which was late, the payment has gone through so I owe nothing but I have turned my phone off and on multiple times and I st...

LC2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How to get my SIM metwork unlock PIN?

I have put my SIM into a new phone, because the one I was using dided yesterday.The new device is asking for a SIM metwork unlock PIN, but I don't remember it. Nor I have it written down anywhere. Can I activate my SIM through my O2 app? If so, would...

Oleksiy by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Roaming

I can’t access calls, text & data in Europe even though I have roaming on and have connected to a network?