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Cannot Activate eSim on Samsung S24

Hi, I have just received my new Samsung S24 that I have upgrade from my old S20+. I have just finished setting it up and have not managed to activate my eSim. I cannot find a QR code or another activation code that it requires and the MyO2 app and we...

MC73 by • Level 1: Joiner
  • 1022 Views
  • 2 replies
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Phone calls not connecting

Hi there,My phone drops my calls whenever I try to make an outgoing call, and if people try to call me it just says “it has not been possible to connect your call”. Please could this be investigated?

Request a refund

How do i get a refund paid into my bank account

Billy1969 by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Loss of all service as suspected fraud on my account

I received an email from O2 on 13/06/24 confirming my request to change my number which I never did.15 minutes later I received an email on 13/06/24 confirmation of me leaving and they have closed my account. I called on the 13/06/24 as soon as I cou...

Treacle by • Level 1: Joiner
  • 784 Views
  • 3 replies
  • 0 kudos

I have no access to the number for 2fa

So I have recently switched from pay as you go to a 12 month contract and with the swap over I decided to go for an eSIM and also still keep the same number so I was trying to get in to try find my eSIM to activate it as my primary as today was the d...

Resolved! Esim

Got my new iPhone, ordered an eSIM. I can’t seem to switch my number over to my new phone

Resolved! Scam?

I have been contacted by people purporting to be representatives of O2, trying to upgrade my Sim. when I questioned their legitimacy because of some puzzling messages and instructions, they accused me of failing to cooperate and threatened to block m...

Mik2987 by • Level 1: Joiner
  • 1204 Views
  • 4 replies
  • 0 kudos

E Sim activation

Called 202 earlier with help to activate eSIM, they have sent an email and I have to log on to MyO2. Because my phone has now deactivated I cannot receive the security code to access my account to find the QR code for the eSIM of the new phone. Can y...

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