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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2875 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5032 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15746 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8039 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7424 Views
  • 6 replies
  • 0 kudos

Resolved! Voicemails gone

I have a Samsungs A13. The other day, I inadvertantly answered a call, which was identified as Potential Fraud, but it was blocked anyway. Could I have been hacked, because I answered the call? I'm just concerned, because I checked my voicemails, and...

Robm1955 by Level 1: Joiner
  • 423 Views
  • 5 replies
  • 0 kudos

Resolved! How to call 202 from abroad

I am abroad and was texted to call O2 from abroad on 202. How do I do this/

SJ51 by Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

Phone unlock

I need to unlock an o2 phone but only have the IMEI, no other info. Can you help?

Harryhawk by Level 1: Joiner
  • 331 Views
  • 5 replies
  • 0 kudos

Resolved! Inbound callers cannot hear me

I believe since transferring from Virgin, inbound callers cannot hear me. WhatsApp inbound callers can hear me and if I make an outbound call, we can chat normally on both network and WhatsApp. I have tried with my cover both on and off, resetting th...

Draeths by Level 1: Joiner
  • 520 Views
  • 3 replies
  • 0 kudos

Resolved! eSIM Activation failed

Hi, eSIM Activation failed. Currently shows 'no service' on this now named as Primary number. Problem is now over 24 hours. Followed process to add to iPhone, then went to account and entered the new SIM Serial Number. Shortly after received a TXT "W...

PUK

Please let me know my PUK code

KA8 by Level 1: Joiner
  • 130 Views
  • 1 replies
  • 0 kudos

Resolved! PUK code

I tried to follow the link to acquire my PUK code but it isn’t working. How do I get my code

KA8 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Inclusive traveller - calls

I have volt benefits including the inclusive traveller service, confirmed this multiple times with customer service. Currently in USA, however, I cannot receive calls! - samsung s21 ultra (does not have O2 software)- phone all up to date- roaming on-...