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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4990 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 816 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1372 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1585 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! iOS 15

Hi I updated my iPhone se to ios15.0.1 yesterday morning. Since I have had no o2 service,the phone is working really slow and completely unresponsive at times. I called o2 yesterday afternoon guy told me to reset settings , take sim out , turn off an...

Jss by Level 1: Joiner
  • 116 Views
  • 3 replies
  • 0 kudos

Resolved! Return phone

HI i wanted to return an item that i just bought but when i am trying to contact o2 its not allowing me so i need to know how do i return my item.

aleeza by Level 1: Joiner
  • 118 Views
  • 4 replies
  • 0 kudos

Resolved! email accounts

I have discovered that there are 2 accounts attached to my email address - how do i remove one of them

Smee by Level 1: Joiner
  • 97 Views
  • 3 replies
  • 0 kudos

Resolved! Travel to pakistan

I am in Pakistan. And need to attend a very important call within 48 hours. Before coming to Pakistan from uk I have contacted the o2 and spoken to an adviser and she assured me that she has turn on the option to receive call but anyone trying to cal...

Sobia1 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Keeping my mobile number

Just joined O2 and I’m trying to keep my mobile number. I’ve put in all the data requested and keep getting email saying Port In/ Migrate Request Validation Exception, sorry the information provided is incorrect. Please resubmit your request. Not sur...

LPH by Level 1: Joiner
  • 113 Views
  • 3 replies
  • 0 kudos

Resolved! Bringing my number to o2

I entered my pac code when I joined o2, I have just activated my new sim, how do I keep the same number

GLD by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Unlock O2 iPhone 4

The O2 page at https://www.o2.co.uk/help/device-and-sim-support/unlocking-an-o2-mobile-to-use-on-a-different-network states "The easiest way to unlock your device is in My O2:Log in to My O2 on your browserSelect ‘More’ in the menu bar at the top of ...

Resolved! No mobile data....no 4g

I have no mobile data i just got the H+ symbol been like it for about 3 hours . I have turned off phone and started ....no joy ...even taken out sim and put back in no joy

Resolved! Losing the will …!

I have been on the phone for 70 minutes now and have been cut off FIVE times ! Have answered security 4 times and still I’ve not managed to get my issue resolved ! I am absolutely beside myself now … I moved from o2 personal to business a few weeks a...

Resolved! bolt on

where can i cancel the Disney Bolt on please which im being billed for 

robbie4 by Level 1: Joiner
  • 108 Views
  • 2 replies
  • 0 kudos