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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5929 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2263 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2150 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! Nintendo switch lite

Can you let me know will the Nintendo switch come back in stock please 

Kayla3 by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Resolved! IPhone13

Hey I ordered an iPhone 13 and its out of stock any update on when it will be in stock?

Ben007 by Level 1: Joiner
  • 75 Views
  • 3 replies
  • 0 kudos

Resolved! Network Coverage issue

I am moving to an area where there is no O2 network coverage. I have walked around the village and can find no signal anywhere. I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can ...

Joe16 by Level 1: Joiner
  • 133 Views
  • 4 replies
  • 0 kudos

Resolved! O2 have been awful so far

I’ve been trying the keep my old number for 2 weeks what’s going on? And when I phone o2 they hang up!

Claire29 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

nosim1970 by Level 1: Joiner
  • 146 Views
  • 3 replies
  • 0 kudos

Resolved! Pac code

Hi i have my pac code to give to 02 but cant get in contact have been onhold for ages over the wait time and then hangs up. Trying to locate live chat. How can i give you my pac code so i can get my old number back.

Justine68 by Level 1: Joiner
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! Changing my phone number

Hi can someone help me please, the online form doesn’t work when I try to change my number and the customer service 202 keeps hanging up on me

Faith2 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos