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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3112 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5122 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16151 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8181 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7574 Views
  • 6 replies
  • 0 kudos

Error code 15 on Apple Watch please help

Hi , I keep getting an error code 15 when I am trying to add my data to my watch. I called yesterday and a nice man said it needed a reset from their end and it should resolve it but it hasn’t and I am still getting the error code!! Please help I fee...

Lucylu87 by Level 1: Joiner
  • 1022 Views
  • 9 replies
  • 0 kudos

Wifi calling

I am trying to set up wifi calling and get through setting it up only to get a message saying to contact O2. Can’t find a page to enable it on My O2 so how do I do it?

sc9397 by Level 1: Joiner
  • 304 Views
  • 3 replies
  • 0 kudos

Resolved! reference code 10 on Apple Watch

Hi. I’ve been trying to set up my new Apple Watch Ultra and like many people before I am getting the annoying:“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 10”I calle...

Can I gift data

Can I gift data to a family member 

Chez5 by Level 1: Joiner
  • 588 Views
  • 4 replies
  • 0 kudos

Transfer to esim

I am trying to convert from my old iPhone with a physical sim to a new iPhone with esim. I can’t find the QR code to do this and now have no network coverage on either phone. How can I get the transfer to work now?

Torie1 by Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Faulty sim no service

I have a faulty sim and no service and was trying to get an esim but I can’t receive texts to prove it’s my number? Please can anyone help

Tilly22 by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! Network Connection

Sudden no mobile cellular network connection.Connection to Wifi working. Unable to send SMS.Able to make/receive calls. SOS top right corner coming and going. 2 week old iPhone 15 Pro Max

Call going blank then coming back

Hi swapped from Virgin to O2 and now every call I get or make has periods in all of them where I can't hear the person and they can't hear me for 5/10 seconds and then the call comes back I think I need a new SIM card most likely

Drew83 by Level 1: Joiner
  • 301 Views
  • 3 replies
  • 0 kudos

"Access Denied" for pages on my own NAS when on O2 Mobile

After restarting my phone (which is necessary occasionally) I get blocked from my own html pages (hosted on my NAS) when using mobile data. It works fine over wi-fi. The "Access Denied" page I get instead states:This page has been blocked for either ...