Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2986 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5071 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15909 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8101 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7471 Views
  • 6 replies
  • 0 kudos

Resolved! Bill

I have paid my bill early will they still take the direct debit on the day ?

Kane by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Visual Voicemail on Pixel 8 Pro

Hi, I have been unable to get VVM to work on my new P8P, and cant work out where i'm going wrong. It was one of the reasons i moved from EE to O2, so would really like to get this fixed. In the phone app, i have the Voicemail tab, and when i select t...

PTM by Level 1: Joiner
  • 1829 Views
  • 12 replies
  • 0 kudos

faulty alcatel portable wifi device

wifi device overheating and is hardly connecting now to wifi need help getting replacement but cant see option for this only full new plan set up what do i do ??

briand02 by Level 1: Joiner
  • 269 Views
  • 2 replies
  • 0 kudos

Resolved! How to I use my phone sim in galaxy watch 6

How do I use my sim from phone on galaxy watch 6, I got the phone and watch separate and have an esim on the watch but I can use the phones one as well somehow (replicate it as such) but how? the phones sim doesn't have a QR code or activation code o...

Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...

Resolved! Internal Migration... how long?

Hi I was told Monday my o2 number would be ported over from my O2 account to my new O2 account in 24 hours. Yesterday - Please be patient it will take another 24 hours but WILL be completed by 1800 today.Today another 24 hours because its from a diff...

Vixster1 by Level 1: Joiner
  • 844 Views
  • 6 replies
  • 0 kudos

Resolved! Sim can’t receive sms or calls, can’t swap number to new sim

I’m not sure when my Sim stopped working but it’s been a month or longer (I don’t use my phone other than on Wi-Fi and for iMessage.) I wanted to fix this so I ordered a new PAYG sim to see if it was my phone that didn’t work, the new sim works howev...

Andy541 by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos