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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2875 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5032 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15746 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8039 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7424 Views
  • 6 replies
  • 0 kudos

Resolved! Disney plus

I recently signed up for Disney plus on O2 , but it won't let me activate subscription. It's free for 6 months, but I pay £7.99 a month thereafter

Cas19 by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! track the switching process

Hi, I have registered for switching from giffgaff to O2, and now, I don't know how to follow up the process.

adin by Level 1: Joiner
  • 277 Views
  • 3 replies
  • 0 kudos

Why has my 4G been switched off?

Switched off with no explanation. No unpaid bill. Lots of data left in monthly allowance. No network problems in area. No 5G to replace it.

DebbieB by Level 1: Joiner
  • 636 Views
  • 7 replies
  • 1 kudos

Voicemail

I keep getting a message every day to say I have new voicemail but I ring up and there is no voicemail. Why?

Brenda18 by Level 1: Joiner
  • 183 Views
  • 3 replies
  • 0 kudos

Esip

How do I install my esim

Kevin2023 by Level 1: Joiner
  • 173 Views
  • 2 replies
  • 0 kudos

My o2 error and direct debit overcharge

My o2 now opens to Elizabeth Noonan instead of Eric Noonan Elizabeth is my wife she has her own My o2 account both accounts display the same information about her phone. Also my bank statement indicates that I have been charged £25. OO not the usual ...

Text messages

Texts not working. Can’t send a message to anyone, tried sim in different phone and tried messaging other numbers. Just comes back not delivered on both iPhone and Samsung.

Telsingh by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos