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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5023 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 820 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1388 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1596 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1310 Views
  • 6 replies
  • 0 kudos

Resolved! Calls diverted

I paid my bill but my phone is still diverting calls I paid the bill on the 4/111/2021it’s now the 9/11/2021i can’t even ring anyone about it

Resolved! Extra charge

Why did I get charged 6 pounds for late payment when on same page it says late payments charged at £3.50

Ioneye by Level 1: Joiner
  • 39 Views
  • 1 replies
  • 0 kudos

Resolved! Put Covid passport into wallet

I can’t add my Covid passport into the wallet. There’s no option there could someone please advise me what I need to do.

Sueyea73 by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Resolved! No network

Hi I have no network and am guessing that you have put back on the bars which now can't even call you on 202 number even though I have a payment plan in place so I'd really like if you can remove all the bars

Resolved! Data

Iv been with o2 for many years and Altho I now spend a lot of time abroad iv not been able to use my data when not in my home using my home WiFi

Debbie53 by Level 1: Joiner
  • 51 Views
  • 2 replies
  • 0 kudos

Resolved! Barred

Hi, I've paid my phone bill, it was very much overdue. Its been over 24hrs and I've still got no service.

Lh2 by Level 1: Joiner
  • 86 Views
  • 5 replies
  • 0 kudos

Resolved! chromebook

My free chromebook was not delivered with my upgrade 

Rich8 by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Resolved! customer services

im currently cut off, for reasons i do not wish to discuss on here i was unable to pay my bill. Now upon trying to log into my online account i need to receive a text message. But i cannot receive it as my sim is no unprovissioned. I also cannon call...

Lewis11 by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos