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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4995 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 816 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1376 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1585 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! data used within a minute

please help, i topped up 1gb of data ay 8.09 this morning and without even using my phone 1 minute later I got a text to say my top up data had been used up. I must have something switched on that's eating , my data but i cannot figure out what. This...

Gemma1984 by Level 1: Joiner
  • 57 Views
  • 2 replies
  • 0 kudos

Resolved! Poor data speed for over 6 months

Long story short... Been with 02 for around 10 years. Currently have a Samsung S10 due to upgrade in January however since March 2021 the internet speed has been awful. O2 speed test shows less than 1mb and network failure. I spent around 2 months em...

tnpmonkey by Level 1: Joiner
  • 88 Views
  • 4 replies
  • 0 kudos

Resolved! No network coverage

Hi I cant make any calls at all all my phone is saying is no network coverage

bjfox by Level 1: Joiner
  • 58 Views
  • 2 replies
  • 0 kudos

Resolved! Watch/phone

Hi, my phone contract is up and I’m looking to swap tariff to another provider however I still have an iwatch and that tariff is with o2. If I change phone provider will my watch still connect to my phone even though they will be different tariff pro...

Lewis0987 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Free Laptop Not arrived with phone

Hi, I recently upgraded to the Samsung S21 5g and selected the promotion to receive the free samsung chromebook with the package i chose. My phone has been delivered but there is no sign of the chromebook.Can you please advise?

Gillian2 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Cant get through to 02 customers services

Everytime i call 02 it tells me i could be waiting more than 15 mins then cuts me off i need to speak with someone urgent i dont mind waiting on hold but to get cut off without the choice is shocking

Stuart7 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Resolved! New phone on contract.

Hi there.Just wondering how much longer is it going to take for me to have my phone delivered? It's been over 2 weeks now and I'm now starting to panic. Also, I'd like to know why my first bill has come out and the airtime bill is higher then what wa...

Emma49 by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! Reduce bills

Good morning, Please could somebody look into my account, I seem to have a lot of o2 bills going out and don't know what they are all for. Thanks, Jemma

Jemma6 by Level 1: Joiner
  • 37 Views
  • 1 replies
  • 0 kudos