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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7280 Views
  • 6 replies
  • 0 kudos

iPhone 15 pro

Hi I got a new iPhone 15 pro on Sunday but it says no service on the sim they sent or any other sim I took it to 02 shop girl tried her sim and said something is wrong with the phone I need to ring 02 and send it back and get them to replace it but I...

Password

I changed my password but l still cannot log in!

KP11 by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! Pin Unlock

hi I have just received my new Samsung S23 Ultra through my O2 insurance and after doing an update the pin number has changed and not to my old pin number or 0000 or 1234. I messaged the chat messaging and the person said I needed to phone the insura...

Can't activate my new sim by text

Hello,I received my new sim card and have been trying to activate it since yesterday. I have texted SWAP, then I was asked for the SSN which I sent. I then received a text from you saying you had NOT received it. In the meantime I have lost any signa...

AWG by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

No data on iPad, even though it’s been paid for and I’m not work without any data signal sort it out

HiI have just started work where I use my iPad Pro 11-inch doing surveys in properties and it is just said I have no data and to find a plan suitable for to me even though I’m paying 20 odd pound a month which has gone out in October already. please ...

Simmy05 by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

why has my tariff changed

Hello, I went into an O2 shop today and got an upgrade as my contarct was coming up for renewal. There was issues with the shops system so the contract was done over the phone. I have then received an email and text from 02 saying my tariff has chang...

Conor3 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Disconnected

Hi,On Thursday 26th i updated my o2 contract to sim only. Today i received a message advising i have been disconnected. I have turned my phone on and off again and i still have no network. I cannot make/receive calls, texts, emails. I use my phone fo...

Lou14 by Level 1: Joiner
  • 345 Views
  • 3 replies
  • 0 kudos