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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2606 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15393 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

Can O2 provide me with an eSim?

I'm currently traveling in the US and just bought myself an iPhone 15 Pro. To my surprise, the US version doesn't have a Sim card slot, it only accepts eSim. I urgently need to know if O2 can provide me with an eSim for my phone number, and if so, wh...

sunmat by Level 1: Joiner
  • 961 Views
  • 17 replies
  • 0 kudos

OSMO hotspot vx7

I have recently purchased an OSMO vx7 hotspot, would anyone be able to advise which micro SIM card I would need to use on O2

Dagger by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

links on accounts.O2.co.uk failing

I'm trying to chase a late delivery on a sim card. but my web browser is reporting inaccessable https://mymobile2.o2.co.uk/ pagesMessageHmm. We’re having trouble finding that site.We can’t connect to the server at mymobile2.o2.co.uk.

JamesC1 by Level 1: Joiner
  • 247 Views
  • 4 replies
  • 0 kudos

Resolved! Replacing my SIM card

Hi. Just upgraded my phone and during the install process my SIM card (and therefore phone number) has stopped working. I tried using the O2 app to order a replacement, but it needs to send a code via text to verify it's me. My number isn't working s...

DarrenDix by Level 1: Joiner
  • 700 Views
  • 5 replies
  • 0 kudos

Resolved! £6 Travel Bolt-on - how much will my friends be charged if they call me when I'm abroad?

I'm an O2 customer and I'm going to South Africa. I know I can buy a Travel Bolt-on for £6 per day, but I don't know what this means for my friends. How much will friends in South Africa be charged to phone me when I'm in South Africa? How much will ...

Spike27 by Level 1: Joiner
  • 443 Views
  • 4 replies
  • 0 kudos

Number not ported

I ordered a SIM only last week and gave a PAC number and old number to port on the order. After inserting and activating my new SIM nothing happened.Eventually I managed to speak to someone on Wednesday who said there was a technical fault and the nu...

MRH1867 by Level 1: Joiner
  • 258 Views
  • 2 replies
  • 0 kudos

I can't log in

I can't log in to the app I have no signal I can't call them the Web chat keeps trying to tell me to go to the app to speak with someone on chat but the whole point is I can't log in what am I supposed to do?! I can't call I have no signal out here p...