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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5002 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 816 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1378 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1586 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! SIM cards

Hi there I have never received my sim cards from you and I have new address now

Glitzy37_ by Level 1: Joiner
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock my old phone

Good morning, I would like to give my old iPhone 11 Pro to my sister in law who is on another network.I was wandering if you can do this for me plz.

Dawn68 by Level 1: Joiner
  • 33 Views
  • 1 replies
  • 0 kudos

Resolved! I am paying for a phone I cannot use Anne for the last couple of months have either had very bad rec

I have had no reception with my O2 phone for months. I keep complaining online but just get an automated message saying there is a mast in my area. I am paying for a phone I cannot use Anne for the last couple of months have either had very bad recep...

M7 by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos

Resolved! unlimited sim vs hotspot dongle contract

The other week - clacton O2 shop staff told me that i couldn't change my monthly contract from 36GB to 50GB without buying a new 'hotspot' dongle which locks me into a 24 month contract.i had asked them if it were possible to just change the sim or t...

LOL77 by Level 1: Joiner
  • 34 Views
  • 1 replies
  • 0 kudos

Resolved! Struggling with phone bill

Hi I am waiting for a new bank card to arrive and my outgoing calls have been stopped on both my phone numbers. [Personal details removed] and [Personal details removed]. Please can I get all my services back on and I will pay the phone bill by 04/12...

No 4G

Help with no 4G coverage

Resolved! Old bills

Hi. I'm trying to fill out a government document and it needs 2/3 years of proof of address and the only thing I have kept the same company is my phone. Is there a way of getting 2/3 years of my old bills. (And yes it says 2 to 3 years) Nicola

Resolved! iPhone 12

Hi do you know when my lates order will arrive 

Claire77 by Level 1: Joiner
  • 32 Views
  • 1 replies
  • 0 kudos

Resolved! Repair screen

I've broken my screen and It isn't responsive at times. How much would it be to get it replaced?

Carmelina by Level 1: Joiner
  • 41 Views
  • 2 replies
  • 0 kudos

Resolved! reduced service

last week I arranged a change of DD payment date and was assured that my service would not be affected. Today, I find that I cannot make any calls, even to O2 to sort it

shazz57 by Level 2: Apprentice
  • 34 Views
  • 2 replies
  • 0 kudos