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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15389 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Porting problems - PLEASE HELP

Hello, My migration from Virgin to O2 failed on the 17th October. No one from either company thought to tell me it had failed. Instead they thought it was okay to discontinue my number on the 30th October without warning leaving me uncontactable to a...

Davros by Level 1: Joiner
  • 373 Views
  • 3 replies
  • 0 kudos

Apple Watch Code 08

As many others have posted, I am trying to set up my cellular contract on my new Apple Watch SE, but all is get is the ref code 08, and nothing happens. No text to confirm it's being set up, and no service. It's been two weeks now. Customer Service h...

timg83 by Level 1: Joiner
  • 1424 Views
  • 16 replies
  • 0 kudos

Calls and messages in France

I am in France and not able to call anybody or send messages I do have internet access though? When I changed to o2 pay as you go I kept my old phone number but my phone is still showing the original number and it won’t let me change it. It was worki...

Toots1 by Level 1: Joiner
  • 454 Views
  • 6 replies
  • 0 kudos

Resolved! Galaxy watch 6 classic

I currently have a S21 ultra and a galaxy watch 3 which are paired. I am looking at getting the Galaxy watch 6 classic 4G and am wondering if it has its own number which can connect to my phone or if it will have a separate number?

Can O2 provide me with an eSim?

I'm currently traveling in the US and just bought myself an iPhone 15 Pro. To my surprise, the US version doesn't have a Sim card slot, it only accepts eSim. I urgently need to know if O2 can provide me with an eSim for my phone number, and if so, wh...

sunmat by Level 1: Joiner
  • 960 Views
  • 17 replies
  • 0 kudos

OSMO hotspot vx7

I have recently purchased an OSMO vx7 hotspot, would anyone be able to advise which micro SIM card I would need to use on O2

Dagger by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

links on accounts.O2.co.uk failing

I'm trying to chase a late delivery on a sim card. but my web browser is reporting inaccessable https://mymobile2.o2.co.uk/ pagesMessageHmm. We’re having trouble finding that site.We can’t connect to the server at mymobile2.o2.co.uk.

JamesC1 by Level 1: Joiner
  • 247 Views
  • 4 replies
  • 0 kudos