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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8091 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Porting my number from EE to O2

It has been 4 days and they still haven’t been able to port my number. I have ordered two monthly sim from o2 for myself and my mum. First thing they lost both SIM cards in post and asked me to go nearest store for replacement. We went and got the tw...

Bilge by Level 1: Joiner
  • 615 Views
  • 6 replies
  • 0 kudos

Resolved! Increase ring time

My current ringtone is too short.  Can this be increased please

Jasper4 by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Change the name of my bank account details

Hi, Id just like to change my payment details to my business account. How can I do this? I’ve been asked to contact 02 but this seems to be the only way….

Ash123 by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

I lost my number

Hi I don’t top up my number for wild and I lost my number how I can get it back and I can’t log on to my o2 app

apple watch cellular

hi i am considering getting an apple watch series 9 with gps and cell. does o2 support cell?

Sidgrover by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

50 mms pics per month

My upgrade has deleted my 50 mmpics per month I've had this for years and it's gone now

Duane2472 by Level 1: Joiner
  • 274 Views
  • 4 replies
  • 0 kudos

Network problems since being changed to O2 from virgin mobile

I was changed over to O2 uk in may 2023 I have a samsung A42 5G phone. Since the changeover my phone constantly drops the O2 uk network signal and says emergency calls only. If I restart the phone the signal comes back (sometimes) network coverage is...

Ron53 by Level 1: Joiner
  • 603 Views
  • 3 replies
  • 0 kudos

Unable to receive OTP’s

I’ve been having a nightmare really. Tried calling O2 about this and got nowhere. I’m having an issue with my service where I can receive all other text messages fine but not any OTP’s and SMS where it shows a name instead of a number (I.e LLOYDSBANK...

DavidAllan by Level 1: Joiner
  • 2164 Views
  • 12 replies
  • 0 kudos

SIM card not working

My SIM card is not working, I have tried taking out and restarting phone. I have no service etc.

RM20 by Level 1: Joiner
  • 297 Views
  • 3 replies
  • 0 kudos