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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5980 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2304 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2170 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Resolved! Old O2 sim

HiI’ve found an O2 sim and I can’t activate it.I would want to keep this number

KikiRiki by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Spend Cap

I called up o2 not once but twice to get the spend cap removed from both my devices and yet it's still on there! How do I go about getting them removed once and for all? I don't want a spend cap on either of my numbers so why are they still on there ...

Locked out of phone

When I turned on my phone it is saying I HAVE had 3 chances to use my pin, I have had the same for years but it has locked me out Any suggestions

TP56 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Resolved! Unreliable Signal

Hi, I have only just received my new 02 SIM as part of a VOLT deal with Virgin Media, but the signal constantly goes from either full or very good connection to no connection whatsoever. This SIM replaced an existing Virgin Mobile SIM I had as part o...

TW99 by Level 1: Joiner
  • 149 Views
  • 2 replies
  • 0 kudos

Resolved! Locate number

I am unable to locate a second phone tat should be linked to this account xxxxxxxxxxxx so that I can look at new sim options but I can’t see it on my account info [Mod edit: Please do not share personal details as your posts are visible to the public...

Cheets by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! O2 open family discount

Can someone please explain how I can add an o2 open discount code to my partners account with her having just upgraded. The advisor online chat stated this can be done once she receives the phone but how? You can’t chat to an advisor as it’s always t...

Pj008 by Level 1: Joiner
  • 165 Views
  • 5 replies
  • 0 kudos

Resolved! Signal

Signal going up and down

Resolved! Applewatch ref 10

Hi I ported my number in from Tesco mobile and since then I can’t add mobile data to my Apple Watch I get reference code 10 I’ve tried talking to customer services they just send me to upgrades sales and back round in circles and I’ve been to the sto...

Resolved! Movius for blackberry

need to use blackerry for movius on my phone.However when movius sends ativatin pin via sms,my phone does not receive the pin via sms.I have no issues receiving sms messages from other organisations ,ie my bank,02,my pension provider.Any work arounds...