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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3020 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5077 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15967 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8119 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7491 Views
  • 6 replies
  • 0 kudos

Amazon Extra on Prime

Hi,I signed up for Prime music on priority, I got sent the link to redeem but it doesn't work. I have tried on email, myO2 on my phone and via the O2 website. Can you help please

Donners by Level 1: Joiner
  • 734 Views
  • 9 replies
  • 0 kudos

Resolved! iPhone game charges on my o2 account

My g/friend recently started playing casino type games on her iPhone but is racking up charges on my o2 account when she wants to unlock the various levels.How do I stop or block this please?

Lost Order

I ordered an I Pad as an additional contract on my existing phone one and paid a £20 up front fee. This was on the 15th April and I still haven't received anything? I got an email confirming the order had gone through but since then I have had no upd...

KatieMia by Level 1: Joiner
  • 382 Views
  • 3 replies
  • 0 kudos

Resolved! possible spam messages

I have received a text message from O2 regarding inability to process my latest bill I have not been a customer of O2 since April 2019This is obviously a SCAM message - are you aware of these scams ?

Me2020 by Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

Bill not being paid

This is getting a joke i keep putting my bank details on to pay my bill and it’s not letting me and absolute farce

Derek3 by Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

Insurance Claim

Hi, My daughter has smashed her phone screen, I've made an insurance claim through the automated phone call system over a week agon but heard nothing. I've rung again to try and track it but got nowhere. Any advice?

HJones by Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos

5g phone upgrade

Hi I have upgraded my phone to the s20 5g (cheaper than the 4g option for some reason). I dont get 5g in my area - will the phone still pick up 4g/3g like my current phone? R should I have paid the extra for the 4g device?

amagi003 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

wattsapp

Hi I recently upgraded my phone everything has transferred to it from my old one but for wattsapp

willyf by Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos