Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2599 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15371 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7868 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Wifi call connection not working

I have problems with receiving and making calls from home, which I have already reported to you. G4 is switched on according to you, but are not working at home. Also my phone tells me to go on your website in order to connect to Wifi calling. We fol...

Ursula by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

Can’t login to my o2

I have just left Virgin Media and now MyO2 will not let me login

RosieH by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

my o2

Can’t access MyO2. States there is a problem. Have transferred to O2 from Virgin months ago

Eddie777 by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos

VAS

I had a text saying my order is complete. I haven’t ordered anything. When looking at My 02 it says VAS and todays date. what does this mean?

Lisa-P by Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

IP Address blacklisted

I've only had my new phone and SIM for a few months but have noticed that there are certain websites (eg british airways) where I've now been told because my IP address has been blacklisted is the reason why I'm not able to access this. I have NO ide...

Jstoker22 by Level 1: Joiner
  • 213 Views
  • 2 replies
  • 0 kudos

Resolved! Unlock my phone

I need an unlock code for my phone 

Needy by Level 1: Joiner
  • 251 Views
  • 2 replies
  • 0 kudos

Ripping me off

My bill came early instead of the 20th I was charged from the 15th so I got a late fee. I changed the date to the 20th now I have paid the bill My tariffs hasn't started I've been told it will start on the 15th yet again. That means I'll receive anot...

Xxxx by Level 1: Joiner
  • 668 Views
  • 6 replies
  • 1 kudos

O2 Business Account Tied To Consumer Account?

Not sure of the correct place for this to be posted, so I'll try Tech Support and hopefully it can be moved if it isn't correct. When I sign in to My O2, under "my O2 products and services" there is my mobile account and a BT Business account. I don'...

Rick_ by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos