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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Useless

How do I speak to a human advisor instead of pre programmed bot! Contact us is useless! And when you ask to be contacted they don’t do nothing! No wonder everyone is going to EE I will be well done 02 . 12 years a customer it won’t be 13

MW3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Problem with number

Just got my son his first son last week.When we installed the Sim, there were missed calls to the number, which have been followed up with texts.I have contacted the numbers, one of which was Nat West Bank to try to get him off their records.We've ha...

markbruce by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No signal

I have an iphone 7plus. I usually have no issues with signal but am experiencing some today. Top left of screen is 3 dots where the signal should appear. I have tried everything. Turned phone off, Removed sim and then put back. Turned off wifi to see...

SharonCal by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! How long will a Number Transfer Take?

Hi I am moving from Virgin Media to O2 Mobile and want to keep my mobile number with Virgin Media. I understand it takes 1 working day for the transfer to happen. I have received the new O2 sim but not put it in my phone yet as its a weekend and I ne...

Resolved! Changing phone number

I have two issues, 1 being how do I change my phone over I tried to do it ages ago and O2 said it would be ready on Tuesday (about 2 weeks ago) and nothings changed. My 2nd issue being how do I add my military discount onto my phone bill and simCard ...

Resolved! No network on upgrade phone

Hi I have just upgraded my iPhone and transferred all data across phone to phone. I gave WiFi but no network and cannot make a call or send or receive text messages

BJN by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Hi I'm Tring to set up WiFi calling on my device and I'm really struggling

Sarahboo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card

SIM card not arrived 

Mark131 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim swap

I am new to O2 and this is my fourth day and sim swap hasn’t taken place yet. I am not finding any reasonable answers. O2 website is throwing an error and online help said it would take 24 hours on Thursday but now it’s more than 72 hours and still n...

Sandy2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim swap

I have had an upgrade new phone and Because I was having network issues I was advised to out in the new sim and do the sim swap I have followed the steps and did receive a code the signal has gone from old sim it has been over 7 hours and my new sim ...

Sal123556 by Level 1: Joiner
  • 1 replies
  • 0 kudos