Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

smart tv and mobile hotspot

helloi purchsed a huawei hotspot and have it working plugged into my laptop (hp) however i have tried to add the smart tv which is a fire tv and it says my password is incorrect which it is not it sees the hotspot but it does not allow the input of t...

Dan74uk by Level 1: Joiner
  • 492 Views
  • 2 replies
  • 0 kudos

Receiving texts from Canada/USA

Hi I can received texts from the uk and send texts TO the uk and Canada/Usa but am unable to recieve texts from Canada/USAAny Ideas?Geoff

Geoff75 by Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

Resolved! Phone not being recognised by other devices

I have been having issues with my bluetooth headphones not recognising my phone. Amazon constantly messages saying I am logging in from UK (I am in UK). When contacting Sky it kept asking if I wanted to set my location to Ireland. I am in UK. O2 thin...

Stelopera by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Half black screen, but only when brightness turned up

My phone was working fine last night. This morning I immediately noticed the bottom half of the screen was black.I tried a reset which initially cleared the problem, but it soon started again. The screen still works if you can guess where the buttons...

VanessaB by Level 1: Joiner
  • 504 Views
  • 3 replies
  • 0 kudos

I cannot find an 0800 number on my bill

I called an 0800 number of the Times to cancel a subscription. Now they have charged me for next month and are asking for proof that I called them to cancel. However, my bill for May shows no call to this 0800 number. Where can I access this? My iPho...

Micky5050 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Pocket mobile hotspot

Hello,I am considering whether to buy a mobile hotspot device that can connect phones and laptops in my household either when my WiFi goes out or when I travel. My question is would it be possible to buy the device from O2 and have it use my existing...

cancel Google Play

I seem to have purchased Google play without realising it & would like to know how to cancel it so i dont get charged each month. could not find anything on website on how to do this could you help please.

Snikrep by Level 1: Joiner
  • 439 Views
  • 2 replies
  • 0 kudos

Access to NAS not working

We have a Buffalo NAS on a small network, internet connection via o2 sim in a netgear modem. i Can access the NAS drive locally but not over the internet.Have checked ports required etc and it look as though O2 are blocking most ports. Can these be a...

Lifescape by Level 1: Joiner
  • 345 Views
  • 2 replies
  • 0 kudos