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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Disney +

I've purchased a sim only deal with 6 months free disney + through o2 WhatsApp. The agent told me to go into my o2 and extras to activate it, but it says I pay 5.99 month. He advised me to ask here

Yy by Level 1: Joiner
  • 522 Views
  • 2 replies
  • 0 kudos

Visual Voicemailo setup fail

Spoke to a helpful chap on the phone at O2, to get i-data activated for visual voicemail to functiopn and he gave me instrictions for my end which starts with dialing 1760 to deactivate voicemail. Dialled 1760 and the final message I got was "Your me...

Resolved! O2 extras

How do you cancel amazon prime video once you have used the 3 months free?

Liz23 by Level 1: Joiner
  • 521 Views
  • 3 replies
  • 0 kudos

Resolved! Activate sim

Had phone stolen. Given a SIM and told to wait 24 hrs. Been longer then 24hrs and still not working. Turned phone on and off but nothing. Can anyone help please??

Resolved! Proof of purchase

I need my proof of purchase emailed to me again please so I can claim for the free earphonesthank you

Emma83 by Level 1: Joiner
  • 470 Views
  • 2 replies
  • 0 kudos

Resolved! How do I order a new sim card?

Hi Everyone!I have been given a new phone which supports 5g. Because of this I need to request a new sim card. Understandably I know its not the highest of priorities but how would I go about doing this? Also would I need to change to a different tar...

Matheeee by Level 1: Joiner
  • 868 Views
  • 2 replies
  • 0 kudos

Resolved! Porting

How ling does it take to port my number on joining 02, its been 3 days now and still nothing

Mel3 by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Outgoing voice calls from Samsung10+

I have a consistent problem with outgoing voice transmission on my phone, its intermittent but when I make or recieve a call people on the other end can either not hear me at all or its completely garbled 'dialek speech'.The issue started some months...

KEB by Level 1: Joiner
  • 711 Views
  • 6 replies
  • 0 kudos

Resolved! Wifi calling

HelloAnyone can help me i am. Using Huwaei P20 Pro i can't see Wifi calling Option i was using 3network before WiFi calling was available but O2 sim i can't see it anywhere. Any suggestions

Mirza by Level 1: Joiner
  • 403 Views
  • 2 replies
  • 0 kudos