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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Security

Hi I would like to add a pin to my account or a two factor authentication for security for my o2 account please

Galway by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Late payments

I have a recurring problem in which my money is gone by the time my o2 bill try’s to come out and I was wondering if I could have the day changed it is due to come out to assist in prompt payments as I now cannot pay my bill until Thursday and if my ...

yokesy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Hi

Hi want help with my account  again  been charged 3 times why 

Resolved! SMS won't send from Alcatel 1X

I have been unable to send SMS from my Alcatel 1X since switching it off, and then on again. I am able to receive texts.Within the Messaging app, I select Settings, then Advanced. At the bottom of the screen it says Phone number 07802-092035. This is...

ADB57 by Level 2: Apprentice
  • 15 replies
  • 0 kudos

Resolved! Poor quality phone calls

Every time I receive a phone call the caller has difficulty hearing me - I can hear them clearly enough any suggestions on what’s wrong?

DH2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Five Digit Numbers

Hi, apologies if this is a duplicate post, not sure where my last post went. I am really regretting renewing last month, my upgrade feels like a downgrade, I lost travel (sorted) the phone is really inferior (glad short term selected - had no choice ...

Tica by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sim only and retain number

I have paid off my device and have got a different iPhone. How do I change to a sim only pay monthly contract and retain my number?

Em19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Address not recognised

Hi. I'm hoping someone from o2 can pick this up. I have moved house and my address is now not recognised. I've been trying to get hold of customer services for days, who I was advised to speak to by sales. I understand that you need to manually updat...

jk78901 by Level 1: Joiner
  • 2 replies
  • 0 kudos