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Forum Posts

Number porting

My number has been ported to o2 today from Vodafone. However I now have two signals- Vodafone and 02. Will this rectify itself? I thought providing o2 with my PAC number would cancel Vodafone?

CK03 by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

Bolts on

Hello I would like to know why my Plan is didn’t work I had pay for it but it is didn’t work I would like to have a check please

MV2 by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

SMS not sending

Dear O2 Team, i hope you are doing well. i am trying to send SMS but they are not being sent. Could you please help with the matter? kind regards, morgane Lanfrey

Morgane by Level 1: Joiner
  • 328 Views
  • 2 replies
  • 0 kudos

Mobile data connection drops when on call.

Hi all, I have a Pixel 8 Pro (although this also happened on my previous device - Redmi Note 10 Pro) and I am finding that most of the time, as soon as I begin a voice call, the mobile data 5G/4G/3G, will drop to 'H' but will simply not pass any data...

Tominator by Level 1: Joiner
  • 515 Views
  • 2 replies
  • 0 kudos

cannot sign in without verification code

I have an issue with my O2 account. My service has been suspended due to unpaid bills, and I am unable to receive verification codes or log into the O2 app to resolve the issue.I would like to settle my outstanding balance and reactivate my service a...

Shu19 by Level 1: Joiner
  • 409 Views
  • 2 replies
  • 0 kudos

O2 have wiped out my wife's account

Can no longer access my wife's account. Email no longer recognised, so cannot reset password or anything. Customer services laughed when I said that they are able to send bills each month yet do not recogise the email account. They are a nightmare to...

Pentris by Level 1: Joiner
  • 491 Views
  • 5 replies
  • 0 kudos

Resolved! Transferring eSIM

Good afternoon, I’m trying to transfer my eSIM to a new phone but can’t use my old phone as the screen is smashed. Kind regards,Mike

1512 by Level 1: Joiner
  • 666 Views
  • 1 replies
  • 0 kudos

email

I appear to be put on a business account for some reason,I didn't want that, now I can't make any calls,I have been with o2 for many years I am a pensioner,and am finding this all very stressful please help [Mod edit: Please do not share personal det...

Beats Promo code

Good afternoon, I took out a new contact on iphone 15 max pro on 4th June but have still to this day not recieved the promo code for £1 purchase.Can you help in this matter?Cheer Mark

Account

My phone is broken. I am trying to login to o2 from my laptop but it is sending security code to my phone. I cannot access the code as the screen is completely glitchy. Is there another way of accessing my account, e.g. through email?