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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3053 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5089 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16022 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8137 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7502 Views
  • 6 replies
  • 0 kudos

Resolved! Has my order been cancelled?

Hiz I ordered a phone and set up a contract on Sunday the 13th sep. I received my confirmation email and all of my legal documents the same day. However I didn't realise I had to open the legal document, I thought it was just a copy of the documents....

Snow2 by Level 1: Joiner
  • 1143 Views
  • 1 replies
  • 0 kudos

Resolved! Cold Calls

HelloI am recieving several cold calls every day. I am and have been careful not to give my information to anyone but yet there seems to have been a breach of section 6 of the GDPR. I tell the callers this everytime and yet I seem to get more and mor...

Calls keep dropping

For the last week my calls keep being cut off. Network connection checked and showing ok. I cannot leave more than a couple of words on voicemail. Phone is iPhone XR. Having no problem with initial connection. I cannot find anyway to speak to anyone....

Jo3 by Level 1: Joiner
  • 488 Views
  • 3 replies
  • 0 kudos

Resolved! Age verification without credit card

I have tryed Calling 0800 902 0217. And it just ends call I want to confirm iam over the age of 18 but I don’t have a credit card can you please email me and help me

Jjr1 by Level 1: Joiner
  • 865 Views
  • 5 replies
  • 0 kudos

Billing

My bill was paid through online payment using my card and still no connections or calls allowed?

Sarah21 by Level 1: Joiner
  • 376 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer sim and data to new phone

Just awaiting a new samsung S20 ultra big screen. Is it possible to copy everything to it from my S8 but retain the S8 to take out occasionally when S20 too big? Don't suppose a duplicate sim is possible but could I interchange between phones when ne...

Bruce2 by Level 1: Joiner
  • 834 Views
  • 4 replies
  • 0 kudos

Payment plan

I’m struggling to pay 2 bills at once this month and I was told I can do a payment plan but I’m not sure on what one is. Please can someone explain what the payment plan entails

Sophielou by Level 1: Joiner
  • 950 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Play Store

I’m looking to get my number unblocked so I can use it to buy apps of the play store. How can I do this please?

ChrisES27 by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Military

Hi i have a military discount code o my monthly network tariff, could you help me as I don't know where or how to add this to my account? ThanksEve

Ev by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos