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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3015 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5075 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15944 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8115 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7486 Views
  • 6 replies
  • 0 kudos

Resolved! Scam??

I am assuming the following is a scam? If it is, I believe O2 need to be aware of it. Has anyone else received this? O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: https//o2.uk.5guser02.c...

Fran54 by Level 1: Joiner
  • 659 Views
  • 5 replies
  • 0 kudos

Samsung Watch 3 LTE Error 118

Afternoon,I have recently purchased a Samsung Watch 3 LTE and I'm having nothing but problems trying to get it to pick up on the mobile plan via the watch during setup.I can pair the watch via Bluetooth and that works fine but whenever I try to add t...

Kogauk by Level 1: Joiner
  • 1829 Views
  • 2 replies
  • 0 kudos

Resolved! Iphone 12 pro won't connect to network

Hi all, set my phone up earlier this afternoonI've checked status of o2 network and all is fine. My phone just does not connect to the O2 network at all today and hasn't since I started it up... any ideas? I've checked the sim, I've switched off and ...

Tommo85 by Level 1: Joiner
  • 1928 Views
  • 3 replies
  • 0 kudos

Bluetooth pairing issues with oppo find x2?

Hi I've had some issues pairing to a bose mini soundlink II and my VW Car Bluteooth. It appears on the list to pair but never pairs properly. Is this a known issue with the Oppo Find X2? I've paired lots of devices to both successfully so know how it...

mb12345 by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card and new phone

I want to keep my current contract with O2 as I like the deal I have. I am due for an upgrade but can't find anything that matches this deal for the phone I want. Can I keep my contract, buy a phone elsewhere and just put my current SIM card into a n...

L66 by Level 1: Joiner
  • 473 Views
  • 3 replies
  • 0 kudos

O2 E-Sim and Apple Upgrade Program

Im part of the Apple upgrade program and as such due an upgrade (Sataruday) My current phone has an E-sim and the new phone will also us a O2 E-sim the process with Apple is to and over my old phone and then I get the new phone, however my reading su...

Edders by Level 1: Joiner
  • 1181 Views
  • 9 replies
  • 0 kudos

Resolved! Remote temporary lock

Wanting to take daughters phone off her as a punishment but won’t hand it over. Can I temporarily lock her phone from mines?

Callum74 by Level 1: Joiner
  • 717 Views
  • 1 replies
  • 0 kudos

Resolved! Weak phone signal

I have just upgraded my phone, my new phones signal is really weak. I have been with O2 for years and have had many phones but this new Sony Xperia phone keeps dropping in and out of signal and never really have full bars. I am looking to send back o...

Dansmith by Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos