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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16003 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Help with response from Credit Referrals!

Can someone please help advise how i can get feedback on how long a response from credit referrals will take or chase up their response? My wives query with a default got resolved and removed with 3 working days, but no response on mine having emaile...

Mike_C18 by Level 1: Joiner
  • 761 Views
  • 4 replies
  • 0 kudos

forgotten 6 number code to open my phone

hi my iphone has restarted in the night and is asking me for my 6 digit code and i cant remeber i only use a 4 digit how can i open my phone i now have to wait 1hr

fisher by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

new phone

my old phone was a moto g 3rd gen ,new phone is huawei p30 lite ,do i need a new sim ?

New phone

Hi,I have recently upgraded my phone but have had to add all my data from old phone manually as I cannot get my old phone to work anymore, so all my photos and videos cannot transfer to my new one, Is there anyway I can get my old phone to work again...

Ginger by Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

My phoned dropped in the toilet

I accidently dropped my phone down the toilet. I've tried drying it as best as I can but it looks like it could be a lost cause. I dont think my local O2 shop is open, so what can I do to get a repair or a replacement?

E_Mott86 by Level 1: Joiner
  • 900 Views
  • 8 replies
  • 0 kudos

Phone number from contact's SMS change randomly

When I receive sms from a contact in Belgium, the sender number displayed is not correct and seem to come from the UK. Each new message has a new apparently random numer, +447696624872, +447168541989 etc... any idea?

Jmf1 by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Resolved! Phone content

How can I unlock phone to see over 18 content

Richie78 by Level 1: Joiner
  • 324 Views
  • 2 replies
  • 0 kudos

Can't send text,

Hi there. I am unable to send a text message but can receive them, I can recieve and can also make/receive phone calls. When I try to send a text, I get 'error 50'. Can anyone help me? I have a Huawei P30. Recently I lost my phone. I have also been s...

RH-500 by Level 1: Joiner
  • 3082 Views
  • 4 replies
  • 0 kudos