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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Apple Watch

I want to buy an Apple Watch through my number but gift it on arrival , will purchasing it with my number effect this ?

transfer contact details

How do I transfer details of my contacts onto a new Galaxy A21s from my old Galaxy mini 4?

BillM by Level 1: Joiner
  • 304 Views
  • 2 replies
  • 0 kudos

Change of ownership

I’ve been trying to change the ownership of accounts as my previous contract was in my dads name so I set up a sim only contract in my name and transferred the old mobile number into the new contract but now my phone number has been completely cut of...

Pk2065 by Level 1: Joiner
  • 374 Views
  • 2 replies
  • 0 kudos

Xperia xa1

I am unable to send or receive text on ky sony xperia xa1

Sian2 by Level 1: Joiner
  • 675 Views
  • 5 replies
  • 0 kudos

Previous call records

Can anyone tell me how to get details of calls made to a number in the last 8 months? I have a complaint with an ombudsman and need details of all the occasions I’ve called a company (not o2) on a particular number. I can’t find specifics for calls t...

JTUK1 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking 02 Phone

HiJust today I bought a s7 edge of somebody which is locked to 02. I was under the impression it would be a straight forward procedure to unlock it to all networks but nu-uh. 02 are telling me they need the previous owner to contact them to unlock it...

Gazereth by Level 1: Joiner
  • 618 Views
  • 7 replies
  • 0 kudos

Resolved! Calls keep cutting off on Samsung A50

I've had this phone for a year and lately calls have been cutting off for no reason. I am then not able to phone anyone for about 4-5 minutes. Switching off the phone has made no difference. So frustrating!

Nich by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos