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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16003 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! EXTRA CHARGES

My account says i have extra charges from itunes, but i have no idea what ive ordered. ive checked itunes account and subscriptions on my phone and i still do not know? Any ideas ?

MACE1 by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Replacement iPhone

Just wanted to know what details i need to put on my phone before I give it to Dpd for my replacement iPhone

Kjks92 by Level 1: Joiner
  • 431 Views
  • 3 replies
  • 0 kudos

Replacement iPhone

Just wanted to know what details I need to put on my package for Dpd for my replacement iPhone

Kjks92 by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Can't make calls, send text, can't use data.

When i try to call i'm told 'Not registered on network'. When i try to use data i'm told 'insert simcard to access network services'. This is the 1st time it's happened, i use a samsung galaxy S8 and i got the simcard 3 or 4 months ago.Many thanks fo...

1971 by Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos

Alcatel 1 e-mail

Hi again, I finally got the back off my new phone by warming it up, it's now set up and mostly working how I want it, but I had a problem today with e-mail I've installed the BT e-mail app, today I needed to show an e-mail to get into a place I'd bou...

MaryM by Level 1: Joiner
  • 879 Views
  • 6 replies
  • 0 kudos

Resolved! GB memory

My phone shows 32 GB but I am paying 50GB - How can I get this rectified and arguably if my thinking is correct a refund or reduction in price?

Sean14 by Level 1: Joiner
  • 562 Views
  • 4 replies
  • 0 kudos

Resolved! My O2 products and services

When I look at my O2 products and services there is a section that says:Manage my O2 Wifi accountIf I try to look at it nothing happens, Is there a reason why ?

Payment plan/getting reconnected

I have been disconnected due to not being to pay 2 months bills and was told on the emails I’ve received that even if I pay the outstanding amount that’s owed I may not be able to be reconnected. I’m just wondering if I set up a payment plan or pay t...

Sophielou by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

enable to call abroad

Hi there. My phone does not let me call abroad. The call ends after 2 seconds from dialling. Could you please help?

Marisa1 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Wi fi calling

My WiFi calling isn't working and I can't find the toggle for it anymore. Even when it was working it would work some days and not others. My Internet is very good and I don't know how to solve this