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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4924 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15386 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7275 Views
  • 6 replies
  • 0 kudos

Resolved! unlocking phone

my phone screen has failed and I cannot read anything from it. Can you unlock my 'old'phone to enable me to use my telephone number while I get my usual phone repaired/replaced

o2 to o2 Migration

Can any one help me or give some advise I requested for my o2 number to be migrated to my new contract for my new phone on the 26th in the morning. I was told it would be done within 24hours. The number I want to keep was disconnected around 2pm on t...

Mark1234 by Level 1: Joiner
  • 265 Views
  • 1 replies
  • 0 kudos

Two numbers linked to my O2 account

Hi, I have too numbers linked to my O2 account but can’t access the details for one of them in order to change the tariff

Gill-22 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! Password reset email blocked as unsafe url

I want to reset my password; after passing your security checks you sent an email to me with a link to do so.It came to me with this subject line: Your O2 password reset otacThe content was: McAfee - POTENTIALLY UNSAFE URLS DETECTED The total number ...

KC999100 by Level 1: Joiner
  • 5132 Views
  • 6 replies
  • 0 kudos

Resolved! Locked SIM

Used up in error 3 goes on SIM so locked out. How to undo?

Ernie2 by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos

Resolved! New phone.

Hi.I am a total tech loser, and want to buy a new Samsung, probably an A34.How do I get all my info onto the new phone from my A13, as I am told in store that Guru's are no longer available to bail me out? And do I keep my number, don't want that to ...

DB9 by Level 1: Joiner
  • 268 Views
  • 3 replies
  • 0 kudos

Resolved! Double Mobile Data

HiWhen will I get 4GB/month mobile data as I am with Virgin as well. Currently I have only 2GB of data but entitled to 4GB/month. ThanksC Mistrty

Cham by Level 1: Joiner
  • 196 Views
  • 2 replies
  • 0 kudos

O2 Open website not working

I have been trying for 3 days now to add a discount to my account but the website keeps saying there is a technical error. I found a post from someone who had this before, but it was resolved within a day or so. Does anyone know who I can contact to ...

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SP83 by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos