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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3040 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16000 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8128 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Lack of mobile signal

Hi everyone I have just moved to 02 as I was told it had th best coverage in my area and I previosuly had no signal. I have checked and it says good inside and out. But I have no signal inside at all and only a little in the garden! I have switched o...

AR33 by Level 1: Joiner
  • 368 Views
  • 3 replies
  • 0 kudos

Signal!

Hello, I recently swapped my SIM only plan and since then I have no signal to make or receive calls. I can’t call 02 from my phone to check as no signal! Please help!

SimUK by Level 1: Joiner
  • 2057 Views
  • 9 replies
  • 0 kudos

Resolved! WiFi calling on a huawei p30

Hi I can't seem to find WiFi calling on my huawei p30, does this device have the ability of WiFi calling please, thanks.

Paz by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! My Iphone

I ordered an iPhone 12 in december and it still hasn’t arrived in february is there any number i need to call to get it looked into?

robbie2 by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

SIM card not registering on my new ipad

Helloi have just received my new iPad which has a SIM card with it. I have inserted this but nothing is happening. I cannot connect to messages or WhatsApp. I don't know what else to do. Can you help please

Teresa26 by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Calls always go to Voicemail

I have a Galaxy S8. When at home I have no signal so have set up Wi-Fi calling with preference set as Wi-Fi calls. Despite this incoming calls go to VM. Yesterday I reset Network and Settings and calls were OK but today they have reverted again to VM...

NellG by Level 1: Joiner
  • 607 Views
  • 5 replies
  • 0 kudos

Resolved! wifi calling moto 5g plus

Hi I have a Moto G5G plus which is on the O2 comptaibility list for wifi calling. I live in an area with very poor reception. After much digging it turns out that because I didn't buy the phone from O2 I do not have the O2 firmware required. Is there...

Hollars by Level 1: Joiner
  • 2434 Views
  • 15 replies
  • 0 kudos