Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15998 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

No connection

Hi i just recently moved to o2 from another network.And hust from the start I have no connection and no wifi. There is just no network connection anytime.When I choose the o2 network it just says the sim does not support this.Please help!

Dmitry by Level 1: Joiner
  • 333 Views
  • 2 replies
  • 0 kudos

sony xpera 10 11

ive just got an sony xp 10 2 and it going funny cant use it its just telling me what button im touching should i throw it out the window

Resolved! Upgrade to iPhone 11

Upgradeing an LG G3 to an iPhone 11. How to I get my android messages, photos, etc onto the iPhone?

GBDT by Level 1: Joiner
  • 380 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling contract

I want to end my o2 contract but I’m not sure how to??

Mercedes by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! Problem with bill

I received a text to say you had issues with my bill. Apparently you can't authorise it and to update details or my contract is cancelled please can you confirm if there is any problem with it.

Sooz84 by Level 1: Joiner
  • 456 Views
  • 4 replies
  • 0 kudos

Resolved! cannot open my apps

i cannot open any of my apps on my phone it app info close app send feedback

tina11 by Level 1: Joiner
  • 429 Views
  • 4 replies
  • 0 kudos

Resolved! New phone

I received a new phone weeks ago but never set it up properly until yesterday, I can’t get internet or calls

SW55 by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! How to remove unused phone from my account

How do I remove a phone that is no longer used from my account? I have followed the links online and it just keeps taking me around in circles. I never actually get anywhere

Dawn2823 by Level 1: Joiner
  • 613 Views
  • 1 replies
  • 0 kudos

Resolved! Ordnance Survey app

I was having some issues with the OS maps app, so stopped the app, cleared cache and data and uninstalled it. I can now reinstall the app, but it won't open. I'm using a Sony Xperia 5ii running Android 11. Is there anything I should try as well as mo...