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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3042 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16002 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8130 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! locked out%20galaxy%20A32

my galaxy A32 has locked me out ,it doesnot reconise my finger print .or pass word

jagnic by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

One time passcodes

Hi thereFor some reason I can no longer get OTPs. They used to work fine, then last Saturday (30.01.21) they stopped coming through and I cannot work out why. I've checked my blocked numbers and I'm sure they are ok, and I've reset the network settin...

Veee by Level 1: Joiner
  • 1941 Views
  • 14 replies
  • 0 kudos

Resolved! No credit no signal abroad on PAYG?

Hello there,I have been abroad for a year now and have used my O2 line to receive messages and calls. I have topped up not long ago and was certain that those credits should last me for a long time. My signal has been off for over a month now (notice...

letsena by Level 1: Joiner
  • 327 Views
  • 2 replies
  • 0 kudos

Bad Call Signal

Everytime on a phonecall my phone signal is breaking up. My two daughters have a phone on o2 and live in the same house as me and have no issue with calls. However everytime i answer a phone call it breaks up and i cant hear the other end or they can...

Ally2 by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Texts not arriving

Some texts from my daughter never arrive despite my phone being on all day every day. They seem to be texts sent at night when the phone is off. I did not have this problem with any previous phones. Phone is a Samsung. The settings have been checked ...

Rudi by Level 1: Joiner
  • 514 Views
  • 2 replies
  • 0 kudos

Resolved! Email with an unpaid bill even after canceling my number

Hello, I am trying to get in contact with somebody to ask for some help. At the beginning of the month, I cancelled my number with O2 because I have moved out of the UK. A few days ago, I was sent an email claiming that I have a bill that is overdue ...

Lilla by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! No stock

Just oderd a new phone got accepted now email saying no stock but my bills due soon what im i suppose to do or what happens

Gary8 by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Pay off device and switch to PAYG

I want to pay off my device and switch to pay as you go but keep my phone and number, I’m struggling to get advice via the website and app

Cora23 by Level 1: Joiner
  • 349 Views
  • 3 replies
  • 0 kudos