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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Very odd keywords

Can anyone explain the suggested keywords in the 'Help and Support' box? I was offered a choice of: Sex, Babies, Log roll, Strut, Winch and Luckygirl. To see if you have the same list, go to the O2 landing page headed 'Want to contact us?', and click...

Boggled by Level 1: Joiner
  • 514 Views
  • 4 replies
  • 0 kudos

Resolved! Screen repair

I have broken my iPhone screen and back screen due to me falling.I have been told that o2 gives free screen repairs to pay monthly customers is this true?

Cmamx by Level 1: Joiner
  • 956 Views
  • 7 replies
  • 0 kudos

Resolved! Scam calls

Do O2 sell phone numbers? Since taking out my new contract I have been bombarded with scam calls and the only contract where I have given my number recently is with O2 . I am registered with TPS so I should not be receiving them. On one day there was...

RobboTwo by Level 1: Joiner
  • 425 Views
  • 3 replies
  • 0 kudos

Nintendo switch

Hi I’ve ordered a Nintendo switch great console and have paid £30 so far I’ve not revived the consol or had any other information other than an order number

Stevea41 by Level 1: Joiner
  • 413 Views
  • 2 replies
  • 0 kudos

Resolved! Change of location

I've changed location recently from Manchester to Crewe. My mobile data is really horrible here it's so slow and not worth paying for 30gb if I can't even use it. Before I leave O2 I wanted to know if there is something that needs changing within O2 ...

Norbs by Level 1: Joiner
  • 275 Views
  • 2 replies
  • 0 kudos

Resolved! Phone Credit

Hello. I am considering getting a new phone for my birthday in August. I am considering a Samsung Galaxy A71 on a 3 year pay monthly contract. Currently I use a Nokia Lumia on a Pay As You Go Basis. I am changing my service because I regularly almost...

Jeffrey by Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! SIM 1 not provision

Hi, What does the message "SIM 1 not provisioned" mean? I ordered my upgrade online and received it today with a new SIM card. I am able to connect to Wi-Fi etc but I cannot make/receive voice calls or text messages. Does the "SIM 1 not provisioned" ...

Resolved! Blacklisted

Hi, I have purchased a Samsung S8 G950f and found that it is blacklisted, I did a proper search and found that it was blacklisted by o2 (UK) on 28/05/2018 at 10:44:33am. As you can see, the phone has been on the blacklist status for a long time (almo...

MartinB by Level 1: Joiner
  • 1387 Views
  • 6 replies
  • 0 kudos

Guru?

Where's this Guru? He's been playing hide and seek since I've not received my phone. HEEEEEEELLLLPPPPPPPPPPPPPP!!!

International dialling tone on Wifi calling

Hi, sorry if this is in the wrong place. I have an o2 phone number. Since lockdown, I've been routing our old work landline to my mobile phone. I'm potentially going to be in France for several months, I can work remotely, but my boss doesn't want ou...

elenar by Level 1: Joiner
  • 2470 Views
  • 7 replies
  • 0 kudos