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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2881 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5036 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15750 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Puk code

Can I get a puk code?

Joanna12 by Level 1: Joiner
  • 269 Views
  • 3 replies
  • 0 kudos

Transfer of sim from iPhone 8 to iPhone 14

I have an iPhone8 with a pay monthly sim apparently the sim is not transferrable to my new iPhone 14 can anyone advise me on how to solve this problem.

JD73 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail divert number

What number do I enter to forward all calls straight to voicemail? Or is there a voicemail setting to do this? The only number I can find searching help/forum is 901. I will try this but looking for confirmation / best solution. I am pay monthly usin...

Sha_rock by Level 1: Joiner
  • 371 Views
  • 3 replies
  • 0 kudos

My o2

I cannot access my MyO2 account, I just get a message basically saying there’s nothing in it

New Contract Not Activated 8 Days After Delivery

Hi,I ordered a Pixel 8 on the 11th of December for £509, intending to benefit from the £200 Extra trade-in. I ordered it with an airtime plan of £9 a month, which I could cancel at any time.I received the phone a week ago, but the SIM hasn't been act...

daniqm1 by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Error code 14 again with Apple watch

HiHas anyone had this resolved recently, the agents I used to contact all say former staff on their profile. I feel like I’ve wasted a year of paying for my Apple Watch plan for it not to be connected properly.happy for anyone’s help. many thanksDeni...

DeeRead by Level 1: Joiner
  • 226 Views
  • 2 replies
  • 0 kudos

Cannot access My O2, neither on app nor online

Hi all, I cannot access my O2 account neither through the app nor through online. I get the error saying "We've had problems finding your account" Can you please help to resolve this asap as I want to get access to understand the charges you are maki...

mpetrus by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

3G everyone else 5G

I’ve just landed in Iceland and only have 3G but everyone in my party has 5G and we’re all on O2i have restarted my phone numerous times and reset network settings.

Resolved! My phone not activated

Hello I’ve paid a late bill Over 24 hours ago But my phone is not activated

Mick-02 by Level 1: Joiner
  • 274 Views
  • 3 replies
  • 0 kudos