Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15998 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! 02 wifi

I recently had to connect a device that wasn't mine to o2 wifi, but used my phone number to get the code. will any personal data be able to access by having done this?

AJ9 by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Simm card

My new I phone has arrived so I put old simm card in new phone?

CG1 by Level 1: Joiner
  • 442 Views
  • 2 replies
  • 0 kudos

Calls

When I revive a call I can hear them but they can’t hear me 

Curtis9 by Level 1: Joiner
  • 515 Views
  • 3 replies
  • 0 kudos

Resolved! Track a delivery

Hi, I cannot seem to track my delivery or even log on to my O2 app can anyone help meee?

Resolved! Gambling

Hi iv put age restriction on my phone but can still go on gambling sites?

Silent by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Locked out

I have been locked out of my account and I’ve no idea why. As a result I cannot make or receive calls. It is unbelievably frustrating. Can anyone help?

Resolved! I want to speak to a human!

Does o2 still have the online chat option? I just seem to be on a neverending loop.

Adie64 by Level 1: Joiner
  • 625 Views
  • 2 replies
  • 1 kudos

Resolved! Help with samsung watch please

I have purchased a Samsung galaxy active 2 watch from Amazon and I want to activate the internal sim. It is asking for a code from my provider. How do I get this please.

Franny by Level 1: Joiner
  • 806 Views
  • 2 replies
  • 0 kudos

Resolved! Pac number

HelloI want to switch from o2 to another provider. I need my pac number but its proving very hard to get hold of it. Iv tried the my o2 app just tells me to tx info or pac to numbers. Then I get a reply saying they dont understand. Please help

Pete-29 by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos