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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16008 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Moved to Australia, want to keep old number.

I currently have a pay monthly contract on O2 refresh (the device is paid off).I've moved to Australia for the foreseeable future and have set up with a new provider.I now have both my O2 sim and my new Australian sim in my device (dual sim, Galaxy S...

MaxESmith by Level 1: Joiner
  • 1026 Views
  • 2 replies
  • 0 kudos

Resolved! Payment date

Hello can I change my payment date 

Daisymay by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Cancel contract

I’m currently in contract with o2. For the last 6 months they haven’t been providing me with the service that I signed up for. The signal drops out on calls and data is slow. When contacting o2 they state that the masts are busier than usual, they’re...

Lhpc123 by Level 1: Joiner
  • 893 Views
  • 4 replies
  • 0 kudos

Resolved! activating sim

Hi there ordered a new phone and my sim isn’t connecting to any sort of service?

Resolved! Sim not recognised

All of a sudden I have no reception or data, it’s saying no sim 

ChloeH102 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! lost phone

hello, i had lost my phone and I'm on a contract sim. I wanna go for a new phone and sim with the same phone number .and while going for check out it says verification code send it to my number. but I dove have a phone and that number.

sandesh by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

New sim

Will replacing my old 4g sim with a new 46 sim help me get a better connection, already tried to clean it

Resolved! Giving 30days notice

Hi, how do I cancel my O2 contract. I want to give my 30days notice thanks

Ksad by Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos

Credit files referral

I have been waiting for an email back from these people since the 1/8/2021 and have still not heard. Is there a phone number?

Tazandre by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos