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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

No signal

Hi, I recently moved into a new build property and I can’t get a signal inside my house at all. Obviously this makes me miss important phone calls, is there anything I can do to help boost my signal?

Resolved! Cancelling data sim

I just need a phone number to contact o2 to cancel my data sim. Can't find 1 online and can't log in to chat 勞

Leasa by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! Final bill

Hi, I have an outstanding bill which I sorted over my phone where I choose how much I want to pay back but for some reason it's not going out so I still have an outstanding bill so I'm just wondering is there any way I can get this sorted before it g...

Resolved! IMEI number help

I need an IMEI number for a phone with the number. it's my old number no longer in use. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Need_help by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Leaving 02

My contract is finished 

Rina by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Resolved! new upgrade

hi i’ve just received my upgrade and i’ve put my new sim but it’s showing that i have no service what do i do

grace6 by Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! Network coverage

Good morning,I am constantly having issues with my calls dropping out due to coverage - I have good wifi and apparently in a really good location for 02 - I also have a call booster .. still not having much luck with my calls - this is in my office a...

Wendy-P72 by Level 1: Joiner
  • 396 Views
  • 2 replies
  • 0 kudos

Resolved! I have broken my iPhone,

I have broken my iPhone, I bought a second hand one from a repair shop, it says my sim is unsupported. Any thoughts

Resolved! Customer services

Hi is there an actual hone number to speak to someone in customer services? Every number I've tried has cut me off!

Jo72 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! Premium texts

Hi I cannot send premium texts even though my spend cap is £30 and available and I payed my last bill the text just doesn’t send and it’s beeen like this for months and I’ve asked via the chat box and they haven’t helped I was also given £10 off my b...

Angele12 by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos