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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3299 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5192 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16338 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8268 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7649 Views
  • 6 replies
  • 0 kudos

Resolved! No service

Payed bill over 24 hours ago and still no service, tried restarting phone and no joy. Any ideas?

Adam15 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Advice concerning discount offer

Hi I am coming to end of my contract and will be upgrading my phone. When I took out my contract I was provided with a code that gave teachers a discount on their airtime bill. I can not remember how I went about applying for this last time. Would yo...

Claire85 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! 02 phone

hi I currently have an iPhone and I’m with 02 my phone will not allow to make any calls I did go down yesterday to the shop and was there was a problem with o2 and it should be sorted within 24 hours it is now over that period time can I get some hel...

Resolved! Apple music

How do I activate the 6 months Apple Music as per my new contract

Jeremy63 by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

No service issues

Hi.i work outside and am getting service/signal issues which I don’t normally have. No connectivity, can’t make or receive calls and texts etc. Only works in WiFi areas. Is there a simple fix? Are my settings right? Thanks in advanceSteve

StevieC1 by Level 1: Joiner
  • 536 Views
  • 3 replies
  • 0 kudos

Resolved! Billing

Need help with my bill 

Yeah by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos