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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16005 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Bought Unlimited Data Plan for Mifi Dongle but can't activate sim

Hello I recently bought a MiFi device due to my property not being able to get any broadband. O2 have the best coverage and I am already with them on my phone contract. I followed the steps for the mobile data and since I already have a MiFi device, ...

L_grace96 by Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos

Resolved! Help

My contract letter came through about my device plan. Can I keep paying what I’m paying now. Or do I have to pay that closing balance

Data

If I have no data left but have unlimited texts why can I not send a text message

Iantoby by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff change

I’ve just changed my tariff for more data will I start getting more data straight away

Phone Bill Dispute

I have had an ongoing issue with O2 for 2 months now and not a single person has been able to help me. I had my phone stolen at the start of July and even though I reported it stolen the person who stole it was still able to spend £159.00 on my phone...

RS4 by Level 1: Joiner
  • 618 Views
  • 4 replies
  • 0 kudos

Cannot send texts to random people on S21

I've got a new S21, only had it a couple of weeks.Randomly, it will not let me text people. This may be right from the first try for a new exchange, or I could be in the middle of a conversation with them and then I can't text them any more. I can't ...

Mobile data in Europe

Hi I’m in Tenerife and can’t use mobile data. Phone callls and texts fine. Mobile data and roaming all turned on . Never had a problem before

Alison7 by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos