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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5959 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1035 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2284 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2155 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1595 Views
  • 6 replies
  • 0 kudos

Wi-Fi calling

It says I need to contact o2 to enable Wi-Fi calling 

ICK by Level 1: Joiner
  • 22 Views
  • 2 replies
  • 0 kudos

No sim

My phone keeps saying there is no sim when I have a sim inserted I have turned my phone off and on again and I have also took the sim in and out then it says no service and then no sim again

martin22 by Level 1: Joiner
  • 18 Views
  • 1 replies
  • 0 kudos

Unwanted calls

Unwanted calls from in laws, I want them blocked 

Allan4 by Level 1: Joiner
  • 21 Views
  • 2 replies
  • 0 kudos

Android Auto issues on Vauxhall Mokka & Galaxy S21

Hi, I know this is not really an o2 issue but hoping someone here is/has experienced this same issue. I bought the new Mokka and I am seeming to have issues connecting my Samsung S21 to my car via data cable to access the functions of Android Auto. M...

Garyp1983 by Level 1: Joiner
  • 24 Views
  • 2 replies
  • 0 kudos

Can’t log in to My O2

When I login on app or website I see “To access your personal details page, enter the code we’ve just sent to .”. Note there is a blank where presumably the number should be. I’m not receiving any codes via text or email so I can’t progress to my acc...

MNash by Level 1: Joiner
  • 40 Views
  • 2 replies
  • 0 kudos

My WiFi is not working abroad

Hello, my phone is working fine abroad (France) but the internet doesn’t work. I think it’s an issue with my phone, possible wrong settings. Please can you kindly help me?

Denise6 by Level 1: Joiner
  • 19 Views
  • 1 replies
  • 0 kudos

Mobile number

My new sim arrived yesterday how long will my old phone number take to transfer over?

Ruth16 by Level 1: Joiner
  • 23 Views
  • 1 replies
  • 0 kudos