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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Unable to receive calls, txt

Moved to O2 from Lycamobile, so now unable to receive any calls or texts. customer service was horrible, I phoned many times, so they asked me to come from pay as you go to pay monthly and promised to fix it, unfortunately, two weeks have gone by, an...

Vilmantas by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Santander OTP not received

Just switched to O2 from Sky, & trying to register a new OnePlus phone using Santander app. Problem is that Santander OTP is not being received. All other text sending & receiving is fine. I see others have had a similar problem, but can't find a sol...

Jayef by Level 2: Apprentice
  • 49 replies
  • 0 kudos

PAC code woes joining o2

Hi all, similar story to what I’ve seen on other posts here, but added a new line to my o2 account (eSIM) recently and obtained a PAC from my old provider (id mobile) during checkout I input the PAC and got an error (seemed to timeout), upon retrying...

data in cyprus

am i able to use my data in Cyprus with no extra cost a i got a text saying i need zone 3 but another O2 user recived one saying he can use their phone like in the uk

cookie2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number migration - NOT done, repeatedly!

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only ...

My 02 app

I cannot access my O2 app, states that my account is in use but I cannot log in with the username and password I originally had

Kelly-p by Level 1: Joiner
  • 1 replies
  • 0 kudos

Text Messages

Two weeks ago, I found I could no longer send or receive text messages. I have been to the Telford O2 store several times. My SIM card has been swapped, the SIM card has been tried in another phone. I have carried out a hard reset of my phone. I am s...

Can not log in to my O2 app

I want to get back my refund on my bank account not by post, because I have changed the address.I can not find any way to log in to My O2 app.

Saha by Level 1: Joiner
  • 1 replies
  • 0 kudos

Wireless Call Quality

I am getting very poor call quality on wireless calls. I use an iphone 8 and have excellent broadband 130mbps. I have a Virgin Media hub 3 router.Any ideas why I should get poor call quality - my voice cuts out to the other person and their voice cut...

TonyG1 by Level 1: Joiner
  • 1 replies
  • 0 kudos