Your airtime bill payment is being processed

[ssnjimb]

Hi everyone

For the past month when going to pay my phone bill I have been stuck with this message "Your airtime bill payment is being processed"

A month ago I made a payment, It was returned a month later despite having cleared funds.

I've told technical support via message and even called them.

They have done nothing to fix it.

Please can someone actually help "🙏 demands" I'm Autistic and disabled and this is stressing me out.

James Stephenson 

[MI5]

@ssnjimb 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Bambino]

@ssnjimb You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[ssnjimb]

I have already spoken to them 😡they couldn't help.

[ssnjimb]

 

[MI5]

@ssnjimb 

Unfortunately, no one here can help you.

You can only persevere with O2, sorry.