cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi and 4G

Photoviv72
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

For the last few days my phone continually goes back to 4G from WiFi.  I have to keep going into settings and turn Wifi back on again and click on my Sky number.  As soon as I put the phone down it goes back to 4G and turns Wifi off again.   Is this a fault with my phone or could it be something to do with the latest Apple update.

Message 1 of 8
396 Views
7 REPLIES 7

Bambino
Level 75: Digital Don
  • 18776 Posts
  • 916 Topics
  • 2321 Solutions
Registered:

@Photoviv72 I believe you need to turn off WiFi assist in your settings.

https://support.apple.com/en-us/HT205296

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 8
390 Views

jonsie
Level 94: Supreme
  • 86633 Posts
  • 594 Topics
  • 5003 Solutions
Registered:

If an android go to wifi/settings/advanced and tick on Keep wifi on during sleep

iPhone turn off wifi assist

Message 3 of 8
384 Views

Photoviv72
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks I have turned it off and wait and see although I did phone sky and they said they were having no problems in my area.

Message 4 of 8
383 Views

jonsie
Level 94: Supreme
  • 86633 Posts
  • 594 Topics
  • 5003 Solutions
Registered:

Martin-O2
Community Manager
Community Manager
  • 7888 Posts
  • 741 Topics
  • 93 Solutions
Registered:

Hope the fix worked @Photoviv72 but if you have any further questions let us know. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 8
301 Views

Photoviv72
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, No it did not work but I have now a strong suspician that there was scaffolding put up next door and it seems to be touching my telephone wire.  Once it is down in a couple of days I will see if it works again.

Message 7 of 8
293 Views

Martin-O2
  • 7888 Posts
  • 741 Topics
  • 93 Solutions
Registered:

OK let us know how it goes @Photoviv72!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
281 Views