Wi-Fi calling

[Split]

Can’t turn Wi-Fi or 4g calling on

[Split]

Been going around in circles 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[gmarkj]

Not sure if you have sorted this @Split but generally there are 3 steps to getting it working.

First o2 customer services have to enable it on your account. This takes 24 hours to fully resolve.

Next you can enable it in your account once you have logged in to your My o2. Again, 24 hours to fully working.
Finally you turn it on in your phone settings.