Why can't I access my Apple music add on

[Gilo1]

I have apple music as an add-on for 6mths on my latest contract but clicking the link on the text sent from O² doesn't work and it keeps suggesting I take a 'free month'

[madasaf1sh]

@Gilo1 

Do you already have an Apple Music Account? and it is upto 6months and the length is determined by Apple and not o2

[MI5]

@Gilo1 

I got 6 months as advertised, 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[Breanna]

Were you able to get this activated @Gilo1?

O2 has let us know that if you ensure you're signed into the Priority app with the number you got the text from, you should see the offer there.