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Volt / O2

AlexS
Level 1: Joiner
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Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. 

 

When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.

What do I do?

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madasaf1sh
Level 76: Forum Legend
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@AlexS 

Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022

 

All FAQ's are here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@AlexS 

Both Names need to match on both Virgin Media and o2's systems this will be fixed hopefully in Q1 2022

 

All FAQ's are here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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