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Voicemail not working - can't access messages

GailT
Level 1: Joiner
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Registered:
I've had ongoing problems with my voicemail for over a year. I can't access messages. It asks for pin which I put in .it tells me how many messages I have but
then won't let me access them just keeps asking for pin again then says its not valid. Wont let me reset pin either . Ive spent hours on hold to customer service and each time they suggest I do something different ( which means hanging up) but nothing suggested works and I have to ring back ( and sit on hold for ages). I've been told several times an expert will ring me back within 24 hours but they never do. Any advice welcome
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MI5
Level 94: Supreme
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Registered:

Maybe 

@O2Lisa can help in the morning?

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Have you tried the default pin 8705 @GailT ?

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O2Lisa
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Thanks for the tag @MI5 

Sorry to hear this @GailT, I'll message you privately and we can get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 4 of 4
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